TERMS & CONDITIONS

By ordering any products from MooBear® you acknowledge that you are bound by the terms and conditions set out on this page.  Please read them carefully.

  • ​Items must be paid for in full and payment cleared into the MooBear® bank account prior to shipping taking place.

  • Full payment must be made for items ordered within 2 working days of the order being placed or the order will be cancelled.

  • Various items that are for sale contain small pieces / embellishments that can become a choking hazard - especially to children under the age of 3.  It is recommended that these products are not bought for children under the age of 3 and in addition, adult supervision is required whenever these products are around the children.  

  • The actual colour of products may vary slightly from the pictures due to the settings of computer monitors, smartphones and cameras.

  • Products may have variances between them.

  • Should you prefer to request a custom made product that is not listed on the website, these requests can be made by sending a message to MooBear® through hello@moobear.com.au or www.facebook.com/MooBearshop

  • If a product is out of stock or sold out, MooBear® reserves the right to suggest replacements or refund and cancel the order.

SALE

  • Please note that all discount codes and coupons are not valid during any sale period, unless specifically stated that it is included.

Pre-order terms and conditions

From time to time, we offer pre order items. This means we have received confirmation from our supplier that stock is on its way and we can offer it for our customers to secure on our online store.

As it is not currently in stock, you will need to decide whether you are happy to wait for the stock to arrive in the estimated time given.  We provide only an estimated time for delivery based on information given to us by our suppliers therefore we are not able to ever guarantee or specify delivery dates. We cannot accept responsibility for delays out of our control. Due to Covid-19 there may be unforeseen delays in shipment.

All pre order sales are final and cannot be cancelled or modified. Pre orders can not be exchanged before delivery.

Any other items that you order together with a pre order item will be held until all pre order items in your order arrive. Should you need the other items sooner, please make a separate order. 

As soon as the pre-order items are delivered to us we immediately package your products and send them to the address you supply us with when placing your order.  

We will notify you immediately by email and refund the purchase price of pre-ordered items if stock from our suppliers become cancelled or limited within production.

You are responsible for keeping your shipping and contact information up-to-date to ensure proper shipment of any Pre-Order Products. Please email us at hello@moobear.com.au if you need to update any of this information.

PRIVACY & SAFETY

Thank you for shopping at MooBear®. Ensuring the privacy and security of your personal information is very important to me.  When you purchase something from our store, we will collect the personal information you give me such as your name, address and email address.

With your permission, we may send you emails about our store, new products and other updates that may be relevant to you. We will ask your permission for this if you have made a purchase with us.

When you provide us with personal information to complete a transaction, arranging for a delivery or return a purchase, we will assume that you have given MooBear® your consent to finalise the transaction.

As all aspects of our interaction is managed through the Wix platform, you can rest assured that Wix has taken the necessary steps to ensure the privacy of your data.

MooBear® reserves the right to modify this privacy policy at any time, so please review it frequently.

WHOLESALE INQUIRIES

Please send an email to hello@moobear.com.au should you be interested in becoming a MooBear wholesaler.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL